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I have started a petition stating what I have said above so if you feel as strongly as I do about this then please sign it at change. The money never made it into my account. This was verified by Gigadat. I'm expecting to get some pathetic response to this complaint from them in an attempt to give the impression that they are a bona fide company that really cares about their customers. Believe me they don't. I had created an account with genesis casino in the past which I completely forgot about and never used which was confirmed by the company itself, then later in life created an account in the same name, same address and everything nothing to hide as I thought this was my first account created. Apparently they are 'going to look into this' and will send me an email when it's done. The games are rubbish too - they're like s arcade games. Don't go after everyone else.. I'll be pursuing a complaint with them in any case and I would advise others to do likewise. I never got a full answer always beating around the bush and was quite frank rude in replying saying things like. I've worked customer service my whole life and we are not allowed to leave client without knowing if he or she is done. No reply. Nothing since. Took 10 days for a reply. A waste of my money and time very unimpressed! Have been trying to verify my account for 6 weeks now, they take a week to get back to you and then just request more documents on top of more. They are there merely to fob you off. The procedure has been designed like that for a reason and as instructed by our regulators jaxfear its illegal because it delays the withdraw process, and gamblers will just cancel it and keep gambling you guys have a huge verification issue every reviewer says so So far, It would be extremely foolish of me to use your site. Emailed again. Took under a week to get the money, no problems. If you want to gamble , sign up with a well known company. In 3 days I had the money in my account. In the terms and conditions you will find all the information that will answer your questions. What is going on with these sites is not acceptable and needs a change in the law. Not sure why people are having issues. I hope the Gambling Commission are looking into this. I like the previous commenter was put as a VIP. So why allow me to register a bank card make a deposit and only when I win it becomes a problem. Getting very concerned. They charge you for withdrawal. Emailed them and expressed my concern that had not received monies back into my PayPal account as requested. I'm taking my complaint to the gaming authorities because this has to be one big con. Lost quite a bit 12th May. Its a proper waste of money. Had been enjoying playing for the past couple of weeks on Genesis. The worst casino I have ever played, the odds of winning on this site should be checked by law, they are attrocious. I cant remember exactly when I signed up but It states they dont need any documents from me , so will assume I'm verified. I want to deal with the documents right away and have a very small amount withdrawn, to see if what people are saying is true about the delays and run arounds so how can i deal with the documents right away? You left the following comment: the agent just left without asking if i was done. Beware of this site people. There is no way they should be allowed to take money off customers in this fashion. And they were very fair and pretty fast. Then won it back and decided to withdraw back to paypal. It's a shame really, they do have a good selection of games, and the customer service agents do appear friendly and helpful, it would seem whoever they pass the information onto fails to do there job. That's where it stops. He or she has an avatar of an attractive person called Jim or Sally but no doubt its Patel in Mumbai. I cannot verify myself without putting myself in the same position as the bad reviewers. The money was taken out. I am disgusted with the customer service. Never had a problem getting paid on any other online Casino. Letters going back and forth and phone numbers that are disconnected. Update Saturday Account still not verified. Deposited by PayPal, usually get paid within a couple of hours back into paypal account on other Casino's. Terrible specially with offer and withdrawal. Neither of the phone numbers on their website work which must be a breach of gambling rules. Still sitting as pending withdrawl but now the receipt method of Paypal selected, is blank. I self excluded in this company 5 years There is absolutely no chance of winning. Lobby your gambling commission to have all verification and KYC documents to be validated before deposit!! Will assume I'll get a reply like many others that says 'we have reviewed your account and the payment was processed on Dont deposit, go elsewhere with your money. I can fully understand your concern and were you're coming form and I do not mean to sound rude to you but we are just going to keep going around in circles and there are other players in queue that require my help. I was so excited to use Genesis Casino. Read i could of just read the reviews and cancel my account, but no! I won pounds. No payment. After reading all these reviews I doubt it ever will. Every withdrawal talking 3 days and more Same time player had option to cancel withdrawal or go to cool off period where he have no options to play Really bad Other casinos doing it for less then 24 hours Some casino , instant. Update - over 72 hours has elapsed and this awful company has still not paid out. Basically trying to say I've been paid when I have not. But seems like I will also go through the same problems if i try out your site. And also verified my account in about 3 days. The number does not work so you can't speak to anybody and the chat feature puts you through to some idiot in a call centre in India who has not got a clue about anything. Only small things here.. So, like many other people I deposited, won, and tried to withdrawal. Once a deposit has been accepted then the company are obligated by law to payout any winnings that come from it. They have been quite happy to take my funds for few weeks, now nothing. Verification is normally done within a few hours. Thanks again Emy has closed the chat. I wanted to put 2k in my account and start playing, but now i dont think i will do that. Just checked my account.

Have had no problems with this casino. Genesis casino uk this is not a good site. Play with the funds and win some money Tried to log in later that day to genesis casino uk surprise my account was blocked??

I've read that it is illegal to verify someone after they ask for a withdrawthus why i wanted to do it before. Very disappointing site. But then Attempt After attempt emailing talking to live chat support about the confusion and genuine accident but also explaining that I was allowed to create one In the first place under the same name etc.

I had a modest win and now it is like getting blood out of a stone. I want to test your site first to see if is not a scam.

The casino allowed me to deposit funds. Then nothing. Be wise never use this site genesis casino uk are throwing your money away.

Genesis casino uk documents sent.

I have been on with live chat a few times and they are no matter of use they just say someone will email you within 72 hours this site is not worth joining and honestly if I had of known it would have been like this I would not have joined.. Thank you Genesis Casino. Spoke to 2 customer agents who state the withdrawal has been processed, yet it still appears pending in my account. Will update my review if anything ever comes out of this. Just sitting on my account as Pending Withdrawal.