💰 Hotel Reviews of The Grand Ho Tram Resort & Casino Vung Tau Vietnam - Page 1

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That laugh at you when you lose. And it's dead slow in there maybe that's why they have to cheat to make money. Kids Club - one of the best we've seen among the 5-star hotels in Vietnam. We will be passing your comments on to our Management team for review. We are glad that you did enjoy some aspects of your stay; however are disappointed to hear that there are also aspects that did not meet your expectations. Or if there was a lounge not bar. I looked every where for a sign or anything that would have told me so. Clean and almost untouched, long stretch of beach. Calm waves. So having some drinks beach side was out of the question. The above items are small but for a 5-star American operated Hotel, they should review and do something about them. I then befriend a friend that works at the grand casino. So that was my third and last time to the grand. Anyway Churchill whisky room was also closed. The minimum bets are high preventing you from sitting back, relaxing and having hours of fun playing cards and drinking. Unbelievable bad luck. The coach was spacious, comfortable and with plenty of empty seats for us to move around on the bus as we went on a lull weekend. The hotel is pretty good but nothing much else to do since we don't gamble or play golf Hard to enjoy the cinema and karaoke with young kids but probably good for tweenage kids. Chinese restaurant - love it. Hello Baccaratking, Thank you for taking time to review your recent stay with us. Would be great if there were some outdoor seating by the humongous water fountain pond outside since the view is so pretty. Called the casino and they said they don't do that. They dictate how much you can bet. My friends planned to hang out by beach while I gambled some but this put dampers on the plan. They gave a reminder call to us 15min before boarding time, that was thoughtful. Their indoor area has plenty of updated and choice toys, ball pit and slide was wonderful, numerous stuffed toys, toy cars, good selection of books, Playstation that I see more daddies playing than kids , some painting activities, and even a separate room with beds for napping! More dining or hangout places? Rooms and view is amazing. We look forward to welcoming you back very soon. So I went to the location and the lady rudely told me to take a cab. The casino cheats. First I saw a free shuttle bus advertised online and in town Vung Tau. There were only 2 live stations serving only 1 type of Pho and eggs. I came to take the key and get in the room ourselves without any rooming supports from the hotel receptionist.{/INSERTKEYS}{/PARAGRAPH} I did call around 11pm and the hotel standard is still consistent as I assumed a 5 star hotel does. I played 7 hrs strait and lost usd the last time and the points don't carry over. I did call them at 12h30pm and was advised the room was ready. With the exception of the Buffet breakfast staff which was very friendly and helpful, the other hotel staff such as house keepers, pool attendants, beach life guards are not very friendly, they look bored and tired. Thank you! Made me feel bad Third the casino was crap. And you have sleepy dealers after 12 am. Pools - love their 3 big and beautiful pools complete with the poolside bar and plenty of lounge chairs Beach - easy access right beside the pools. He told me you seem like a nice guy so I warn you don't ever come back. We are disappointed to hear that we did not meet your expectations during your time with us. We loved these few things about our stay: 1. The Gardener and pool keeper should do a better job too, the plants and lawn are not healthy, pieces of granite got broken, steel frames and broken chairs stacked up against the change room wall highly visible to guests, pool bottom has lots of sand and the water can be clearer for a 5-star hotel pool , cigarette butts and food stained chairs and tables are not cleaned up around the pool and beach lounges, plastic bags and other rubbish washed up on the beach should be picked up as well labour in Vietnam is cheap, they should employ a full time person to constantly go and collect these small but unsightly items. Second, we met some friends there go check out the beach but get told to leave by a towel boy because we weren't guests. But for gambling I suggest you save your money on hookers instead. We are happy to hear that you were pleasantly surprised with the destination and that you enjoyed a relaxing getaway while with us. We arrived at We got 1 room at around 1pm but our 2nd room was ready only at 3pm. Inside only 5". It's 30usd to play a single hand of poker. Even though we were caught in a traffic jam and with a toilet stop at Dory hotel, the coach was still able to reach exactly 2. Besides that the food is way too expensive. We appreciated the sports bar and cafe but they are so tiny. All lights and TV's are on and they had some decent looking German beer on draft. Hello charles, Thank you for taking time to review your recent stay with us. More activities? Service was prompt, there was a balloon sculpturing clown for the kids and the delightful manager managed to specially arrange the birthday cake to be served to us after dinner. They offered a seater coach from D7, extremely convenient for families staying here. I did stay there with my family from 2 May to 3 May and got room changed from to due to smoking smell with below detailed hassle experience: Hotel bus call center: I did book the hotel via Agoda and called bus center to book this service and made me 3 times to reach them after many rings. So I rode out on my motorbike. {PARAGRAPH}{INSERTKEYS}I've been playing baccarat for over 18 years in many different casinos and have always won. At roulette they said 5 dollars a bet. Our team will then get in touch directly - thank you so much and we hope to hear from you. Complimentary sucks. We would like to learn more about your recent stay with us; please send us an email and mention this review to info thegrandhotram. Our team strives to provide 5 star service and we are continually working to enhance our guest experiences with new activities and promotions. We do hope to hear from you soon. Cause their own employees told me they cheat. Now why would a employee from the casino tell me that? And although we did not meet your expectations this time, we truly do hope to be able to welcome you back again soon. But service sucks and they cheat. Fourth I sit down at the sports bar. I placed 5 dollars on one of the outside bets and they said "oh outside bet minimum 10 dollars. We are very sorry to hear that you were not alerted in advance to the required casino policies. Seems to me that the operator did sleep on the phone at night. Service - was awesome. If you go there for the scenery it's ok. I see a lot of management walking by smiling at me. Breakfast was pleasant but the fair was a tad too boring. We complete the check in request and hang around at the pool to wait for the call from receptionist to get in the room when it was available. You figure you win some and lose some. What can be improved: 1. Well I am happy they let me sit in a bar without telling me. But at the grand. I have had the worst luck ever. Rooms - were exactly like those pictured in their management photos. We would like to learn more about your experience; we invite you to email us directly to info thegrandhotram. The overall experience is very pleasant right from the pickup. Almost every staff we passed by greeted us cheerfully and many took initiative to help us when they sensed it. Check in: we did arrive early since we took the bus from Saigon at 8am. They told me it's not open. Their outdoor area has a bouncy castle, outdoor playground in the big sandpit complete with digging toys. So I just left. The rooms are really 5-star, but there's no bathrobes, our bed cover had wine stain which we asked house keeping to replace, the bathroom mirror wasn't very clean.